Mountain Walks Client Feedback 2018
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25th September 2018
2018 has come to a close 🙁 but what a season it has been! We have had the pleasure of guiding, teaching and inspiring over 2,000 clients in Snowdonia, the Lake District, Yorkshire and the Peak District. We would like to thank everyone who attended one of our events and we certainly look forward to welcoming you back next year. It’s always nice to share some feedback and we hope this inspires you to join an event next year too.
Below are a selection of testimonials which have been completed by our clients this year. We have also included our seasons NPS score so you have an idea how we are doing and we hope it gives you some confidence when choosing one of our guided walks or mountains skills courses.
What is NPS?
The Net Promoter Score is an index ranging from -100 to 100 that measures the willingness of customers to recommend a company’s services to others.
Given the NPS range of -100 to +100, a “positive” score or NPS above 0 is considered “good”, +50 is “Excellent,” and above 70 is considered “world class.” Based on global NPS standards, any score above 0 would be considered “good.”
Our 2018 season saw scored of +97 for our Mountain Skills Courses and +81 for our Guided Walks.
Client Feedback and Testimonials
Over 500 positive reviews were received this season and below are some of our favourite.
Honestly the best guided walk I have ever been on. All of the guides were great. I really liked the natural way the walking groups were formed so you could walk at your usual pace. The route and scenery was spectacular, challenging but great fun and was lovely to chat with so many different likeminded people.
Geraldine Miell, Coledale 10 peak Challenge
I had an amazing walk. From the moment I booked I felt valued and welcomed. Great pre-walk preparation advice sent and communication was flawless. The walk was well guided with friendly guides who are very aware of ability and motivational requirements (I needed a shove, lol). Can’t wait for the next.
Nicola Storer, Coledale 10 Peak Challenge
I can’t praise Jamie and his guides enough. they have helped my group of novice walkers train in Snowdonia and complete the Coledale 10 Peak challenge in extreme heat. Communication, emails & advice have been very clear & helpful and the guides (especially Alice & Tom) were inspiring. I wouldn’t hesitate to recommend this company.
Christine Warrington, Private Guided Walks
We had a truly wonderful day on the Edale Skyline with a lovely group and two friendly and well organised guides. Unfortunately, the views from Kinder Scout were non-existent due to mist but later on we were treated to spectacular views across the whole valley. The group bonded really well and there were many hilarious moments along the way. I love walking with Mountain Walks because it means we can just relax, chat and enjoy the views!
Roz Healey, Edale Skyline
Jo was brilliant, enthusiasm and knowledge were amazing! She also had the patience of a saint! Really loved the course so much we will be booking the scrambling one next! Thanks Jo for making it so good!
Dawn Taylor, Mountain Skills Course
Jo is, simply, awesome!! She was so patient and professional and I’m sure that I and many others on the course couldn’t have done it without her! Also, Ian was fantastic too and he and Jo really complemented each other well; one took over whilst the other was busy; seamless.
Tim Ellis, Discover Scrambling
My second climb with Mountain Walks…. highly professional team of leaders, with excellent knowledge of the local area, geology, historical facts etc …. all given with a good sense of humour. Fantastic experience as always.
I’m a novice when it comes to hiking and hillwalking, the guided walks with Jamie and his team are excellent and very well organised to keep you safe while taking in breathtaking views Very memorable days from start to finish!
Keith Ribchester, The Langdales
Jamie, Sam, Emma and Cole were a lovely group of leaders and clearly very expedience in the field of hiking! Myself and my friend felt incredibly comfortable in the knowledge that they knew exactly where we were going, when we’re going to stop and if required they would be there to help! Considering the length of the walk it was thoroughly enjoyable as we were made to feel so a ease! My friend and I are definitely considering taking part in another walk through this great company and we are very much looking forward to when that will be! Great day, fab people and excellent experience!!
Bethanie Withers, Ullswater Way
Friendly and knowledgeable instructors, the weekend had lots of laughs as well as being educational. Can’t rate Snowdon Walks highly enough. We learnt enough route-finding skills and scrambling techniques to allow me to go out on my own and feel confident that I could navigate a safe route. I shall certainly be booking with you again!
Jemma Grassby, Discover Scrambling
If you want to feel safe navigating in the mountains and gain confidence in your surroundings, whatever the weather, this course is ideally suited and very well led with small groups, Brilliant course!
Robert Usher, Mountain Navigation
The Yorkshire three peaks walk was a fantastic experience which was made more enjoyable by the great staff at Mountain Walks. The communication from the day we booked it to the day we completed the challenge was brilliant. Nothing short of excellent – thank you.
Cavan Shepherd, Yorkshire Three Peaks Challenge
The organisation was superb and all the guides made us all feel very comfortable from the outset. In particular Kate’s knowledge and experience was helpful, infectious and inspiring. Well done and thank you.
Paul Marsh, Snowdon Guided Walk
Wow! Just amazing with encouragement, organization, and route awareness. Jo and Smurf offered plenty of history, tips, and outdoor skills to complement the intensity of the walk: they passed on an impressive swath of knowledge. They were not only amazing communicators but also total professionals.
Tom Minogue, Welsh 3000s
All the guides were excellent. They were extremely professional and motivational. I thought their organic formation of the grouping worked very well and I felt very safe and relaxed in their hands throughout the 10 peaks challenge.
Kerry Pickard, Coledale 10 Peak Challenge
I have only ever done one guided walk before and that was for a charity and I was really disappointed so was pleasantly surprised with how amazing this company is and the guides who looked after us. I thoroughly enjoyed it and would definitely sign up to do more walks with you in the future. Thank you to Jamie and team.
Laura Richardson, Coledale 10 Peak Challenge
Having experienced guided walks with other companies, I can say Mountain Walks were far superior. The guides were excellent, friendly and knowledgeable and so helpful. I will be booking again.
Karen Winn, Welsh 3000s
Absolutely loved the Ullswater Challenge! My first time taking on a challenge like this and it couldn’t have gone any better. Fantastic organisation, beautiful route and very knowledgeable guide in Jamie. Well worth the achy feet
Sharon Bradley, Ullswater Way
We went as a group of four. Two of our group had never climbed Snowdon before who were very nervous. Following brief information at the start of the walk, they immediately felt more relaxed. The whole experience was great, Jonny our guide was extremely friendly and supportive. I would highly recommend! We also had fantastic weather and a beautiful sunrise which topped it off!!
Sophie Dickens, Snowdon Moonlight Guided Walk